A mum known online as Chan has spoken out about the challenges she faces as a Universal Credit claimant, particularly criticising the Department for Work and Pensions (DWP) for the timing of payments over the festive season. In a heartfelt TikTok video, Chan expressed frustration about being left scrambling at the last minute on Christmas Eve.
She questioned why Universal Credit payments aren’t made a week earlier during Christmas, saying, “Who does UC not pay a week early over Christmas? Bet they don’t have to run around a day or two before Christmas Day.” Chan described herself as running “around like a headless chicken” trying to get everything ready.
The video highlighted the struggle of wrapping many presents at the eleventh hour. “How the hell am I going to wrap all these presents? There’s stuff everywhere,” she lamented, conveying the stressful reality for many parents relying on benefits during the holiday season.
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The responses to Chan’s video were mixed. Some criticised her for complaining despite receiving gifts, with one viewer commenting, “Imagine having bags of stuff for Christmas and complaining about wrapping it… AND YOU DIDN’T PAY FOR A DAMN THING!” Chan responded sharply, clarifying that she might work or volunteer, saying, “How did I not pay for a damn thing? You’re the one assuming I don’t work.”
Other commenters defended Chan and those on Universal Credit, pointing out that many benefit claimants are employed or carers. One user wrote, “Universal Credit supports people who work also. Don’t assume those claiming UC are out of work and sponging off the state.” Another highlighted how spending on gifts contributes to the economy through VAT and retail sales.
Many also called for greater empathy, noting that children in low-income families deserve the joy of presents and a happy holiday. “The lack of compassion in the comments is mad,” shared one commenter. “Children from low-income families deserve to open presents on Christmas Day and enjoy the holidays like any other child.”
Chan’s video shines a light on the difficulties some face during the festive season, exposing the tension between benefit claimants and public perceptions, and raising questions about how support can be improved to better meet people’s needs in challenging times.