More than 80,000 customers of three major UK high street banks are set to receive around £40 each as a goodwill gesture following a significant data glitch. The issue, which came to light in March, involved customers’ data being inadvertently shared due to a software defect.
Lloyds Banking Group, which includes Lloyds, Halifax, and Bank of Scotland, revealed that a total of 447,936 customers were impacted by the incident. In a recent update to the Treasury Committee, Lloyds identified an additional 80,508 affected customers, bringing attention to those holding joint accounts.
The bank notified these customers through alerts on their app home screens, providing reassurance and support throughout the process. Since the glitch emerged, the group has paid over £200,000 in goodwill payments to approximately 6,875 individuals, averaging roughly £38 per customer. However, Lloyds emphasized that there is no fixed compensation amount, meaning payments may vary.
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Importantly, Lloyds has yet to identify any customers who suffered financial loss due to the incident and therefore has not issued compensation on that basis. The bank also stated that individual goodwill payments may be made to customers experiencing distress or inconvenience.
This incident was traced back to a software defect introduced during an overnight IT update earlier this year, which briefly allowed customers to view other users' transactions on their accounts. Lloyds continues to prioritize customer reassurance and support as it resolves the issue.