Across England, patients are once again invited to evaluate their local GP surgeries through the annual GP Patient Survey. This vital questionnaire captures the opinions of those who matter most—the patients—on the quality and accessibility of their GP services.
Based on the 2025 survey results, several practices in the West Midlands were rated among the lowest in the region. These surgeries will be eager to demonstrate improvements when the new survey launches in early 2026.
The survey covers various aspects of patient experience, including the quality of care provided by GPs and how easy it is to engage with the practice—whether by phone, online, or in-person appointment bookings. Patients provide an overall rating categorized as very good, fairly good, fairly poor, or very poor.
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Patient feedback plays a crucial role in highlighting potential areas of concern to the Care Quality Commission (CQC), prompting further inspection if necessary.
In the West Midlands' lowest-rated surgeries, fewer than 40% of patients in 2025 felt the practice was delivering good care. The Saltley and Fernbank Medical Practice finished at the bottom, with just 36% of respondents rating it positively.
As the 2026 Patient Survey opens, patients in the region are encouraged to share their honest experiences. The results, typically released in the summer, will reveal whether these surgeries have successfully addressed past concerns and delivered better care over the last year.