Midlands Council to Halve Complaints Response Time Under New Ombudsman Rules Monday, December 8, 2025 complaints council dudley ombudsman response regulations policy localgovernment resources investigation Dudley Council will be required to respond to complaints in half the current time, following new regulations from the Local Government and Social Care Ombudsman (LGSCO). These rules, applying to all councils in England, will … Read More
Birmingham Mother Awarded Compensation After Council Fails Expelled Son's Educational Needs Monday, November 10, 2025 birmingham education exclusion learningneeds compensation ombudsman council specialeducation mentalhealth complainthandling A mother in Birmingham has received financial compensation after the city council failed to provide appropriate education for her son for more than a year following his permanent exclusion from school. The boy, who has … Read More
DWP Faces Major Backlash Over WASPI Compensation Decision Thursday, November 6, 2025 waspi compensation dwp pensions maladministration welfare government brianleishman ombudsman protest A significant development has sparked renewed debate over compensation for WASPI (Women Against State Pension Inequality) women seeking £2,950 payouts from the Department for Work and Pensions (DWP). Independent MP Brian … Read More