Lloyds Bank Ends In-Branch Account Opening, Directs Customers Online Friday, February 27, 2026 lloydsbank branches digitalbanking accountopening highstreet customerservice bankingchange financialservices onlinebanking consumerrights Lloyds Bank has announced it will no longer open new accounts for customers at its branches, marking a significant shift towards digital banking. This change means that services such as opening joint, premium, or student … Read More
O2 Issues Warning After Customer Receives £42,000 Data Roaming Bill Monday, February 23, 2026 o2 roaming billing datacharges currys customerservice financialombudsman telecom smallbusiness contractdispute Andrew Alty, a small business owner, was shocked to receive a staggering £42,000 bill from O2 for data roaming charges incurred during a holiday to Morocco. Initially, he received a £22,000 bill while still abroad and, upon … Read More
British Gas Resumes Door-to-Door Sales in UK After 15 Years Friday, February 20, 2026 britishgas doortodoor energysales consumerrights ofgem elderlyprotection customerservice coolingoff energysuppliers salestactics British Gas has quietly reintroduced door-to-door sales, a practice it abandoned 15 years ago amid concerns over consumer pressure. Back in 2011, the company’s managing director Ian Peters called face-to-face selling “no … Read More
Barclays Unveils 'World-Class' AI-Powered Service Enhancing Customer Experience for 20 Million Friday, February 6, 2026 barclays genai artificialintelligence customerservice contactcenters efficiency customerexperience banking innovation technology Barclays has announced a groundbreaking initiative utilizing generative artificial intelligence (GenAI) to enhance its customer service operations, benefiting over 20 million customers, primarily in the United States. The … Read More
HMRC Begins Issuing £100 Penalty Fines for Late UK Tax Returns Sunday, February 1, 2026 hmrc taxreturns fines deadline paymentplans customerservice taxscams makingtaxdigital penalties uktaxes Starting Sunday, HM Revenue and Customs (HMRC) will begin issuing £100 fines to UK households that have missed the January 31 deadline for submitting their tax returns. The tax authority has repeatedly urged taxpayers and … Read More
West Midlands Police Enhances Emergency Call Response Times Tuesday, January 27, 2026 westmidlands emergencycalls responsetimes 999calls 101calls callhandling publicsafety policeservice efficiency customerservice West Midlands Police has made remarkable strides in improving its emergency call response times, according to recent data outlined in the annual report by West Midlands Police and Crime Commissioner Simon Foster. The report … Read More