Banks and Building Societies Overtake Retail in UK Customer Satisfaction Index Thursday, July 16, 2026 ukcsi banking satisfaction nationwide buildingsocieties customerservice consumerduty digitalbanking financialservices trust For the first time in many years, banks and building societies have surpassed the retail sector in the latest UK Customer Satisfaction Index (UKCSI). Nationwide Building Society emerged as the top brand within the banking … Read More
West Midlands Railway Passengers Awarded Over £1 Million in Delay Repay Compensation Friday, July 10, 2026 westmidlandsrailway delayrepay compensation traindelays passengerrights londonnorthwesternrailway railtravel customerservice freedomofinformation railcompensation West Midlands Railway and London Northwestern Railway have collectively paid out £1,048,338.40 in Delay Repay compensation to passengers during the period from February to May this year. This substantial payout highlights the … Read More
New FCA Rules Improve Access to Basic Bank Accounts at 13 Major UK Banks Tuesday, July 7, 2026 fca banking basicaccounts financialinclusion accessibility credithistory ukfinance banks regulation customerservice From Tuesday, 13 of the UK’s largest banks will implement new rules designed to make accessing basic bank accounts simpler and more efficient. The Financial Conduct Authority (FCA) has confirmed this change as part of a … Read More
Royal Mail Ends Saturday Delivery for Second Class Mail Thursday, July 2, 2026 royalmail delivery secondclass postalservice suspension ceocompensation ofcom regulation mailreform customerservice Royal Mail has announced that it will cease Saturday delivery of second class mail, signaling a significant change in its service schedule. Communicated through a social media update, the company explained that this … Read More
Jobs You Can Apply for Now at Merry Hill and Designer Outlet West Midlands Sunday, June 28, 2026 retail jobs hiring midlands merryhill designeroutlet sales vacancies customerservice fashion Big-name brands are actively hiring across two of the largest shopping centres in the Midlands. Swarovski, Lacoste, and Flying Tiger are just a few of the retailers seeking new team members at Merry Hill in Brierley Hill and … Read More
Leeds Building Society Blocks Online Mortgage Access From July 9, Sparking Customer Frustration Monday, June 15, 2026 leeds buildingsociety mortgages onlineaccess customerservice systemupgrade finance frustration ceo annettebarnes Leeds Building Society has announced it will disable online access to mortgage balances and transaction details starting July 9, 2026, causing frustration among thousands of its customers. The building society informed … Read More