M&S Unveils New Prizes and Features for All Sparks Loyalty Members Tuesday, April 21, 2026 sparks mands loyalty rewards prizes virginpoints ai personalisation digitaltransformation customerexperience Marks & Spencer has introduced another significant update to its Sparks loyalty scheme, just a week after its previous enhancement. The retail giant, with stores across Birmingham, Solihull, and beyond, is now offering … Read More
Domino's Apologizes After KKK Reference Found on Pizza Box Received by Black Birmingham Mother Tuesday, April 21, 2026 dominos apology racism birmingham pizza kukluxklan incident discrimination customerexperience fastfood Domino’s Pizza has issued an apology following an incident in which a black mother in Birmingham received a pizza box marked with the initials “KKK,” a widely recognized abbreviation for the Ku Klux Klan, a … Read More
Tesco Brings Back F&F Changing Rooms After Six Years Following Customer Demand Monday, April 20, 2026 tesco f&f changingrooms supermarkets customerexperience ai personalisation clubcard adobe retail After six years of removal during the Covid pandemic, Tesco has begun reintroducing F&F changing rooms in some of its stores, responding to persistent customer requests. The decision comes as supermarkets initially closed … Read More
Primark Launches First UK App to Enhance Shopping Experience Friday, April 10, 2026 primark app uk retail fashion shopping digital clickandcollect customerexperience innovation Primark has introduced its first ever app for UK customers, marking a significant digital step for the popular budget fashion retailer. This launch follows successful app rollouts in Ireland and Italy last summer and … Read More
Wetherspoons Considers Scrapping QR Code Ordering Amid Fears It Kills Pub Atmosphere Wednesday, April 8, 2026 wetherspoons qrcodes pubculture technology timmartin stubrew beerfestival brewing hospitality customerexperience Wetherspoons chairman Sir Tim Martin has criticized the increasing use of QR codes for ordering food and drinks, arguing that it undermines the social experience at the bar. The 70-year-old pub boss suggested he may even veto … Read More
Aldi Ends Controversial Checkout-Free Shopping Trial Amid Customer Backlash Saturday, March 14, 2026 aldi shopandgo checkoutfree retailtech ai amazonfresh grocery payment customerexperience trial Aldi has called time on its controversial checkout-free shopping trial, dismantling the 343 smart camera system used in its London store and returning to conventional checkout methods. The trial, launched in Greenwich, was … Read More