buildingsocieties on Birmingham Dailyhttps://birminghamdaily.co.uk/tags/buildingsocieties/Recent content in buildingsocieties on Birmingham DailyHugo -- gohugo.ioen-usThu, 16 Jul 2026 05:24:00 +0000Banks and Building Societies Overtake Retail in UK Customer Satisfaction Indexhttps://birminghamdaily.co.uk/banks-and-building-societies-overtake-retail-in-uk-customer-satisfaction-index/Thu, 16 Jul 2026 05:24:00 +0000https://birminghamdaily.co.uk/banks-and-building-societies-overtake-retail-in-uk-customer-satisfaction-index/For the first time in many years, banks and building societies have surpassed the retail sector in the latest UK Customer Satisfaction Index (UKCSI). Nationwide Building Society emerged as the top brand within the banking sector, receiving high praise for its customer service. Jo Causon, CEO of the Institute of Customer Service, highlighted the steady improvement in customer satisfaction within banking. “The sector has undergone a remarkable transformation since the financial crisis, regaining trust through excellent digital innovations and empowered, well-trained staff delivering complex services,” she said.