Dudley Council’s director of adult social care, Emma Matthews, has reassured residents and councillors that the popular dementia service at Stourbridge’s Crystal Gateway centre is not facing closure, despite recent changes in how services are delivered.
At the Health and Adult Social Care Scrutiny Committee meeting on 3 August, Ms Matthews addressed concerns raised about the future of the Brettell Lane facility, which has long been regarded as a vital ‘lifeline’ for those living with dementia. In 2025, councillors unanimously decided to retain the centre following a public outcry against proposed closure plans aimed at cost savings.
The issue was brought up again when Councillor Andrew Tromans questioned whether the council was moving towards dissolving specialised adult social care services, expressing fears for the centre’s long-term sustainability.
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Ms Matthews emphasised the council’s ongoing commitment to supporting people with dementia and their carers. She explained that a departmental review prompted changes to ensure resources are used effectively and equitably across the borough, rather than indicating any reduction in dementia support.
She clarified that while the current service at Crystal Gateway has a limited geographic scope, the redesigned service model will operate borough-wide, with the council continuing to provide services in the short to medium term.
Responding to further questions, Ms Matthews assured that existing users of the centre continue to have access to its services. However, the council is transitioning from a traditional day service to a more tailored approach whereby individuals can choose from a range of activities available both at Crystal Gateway and other community hubs. This change aims to offer more personalised, engaging options rather than reducing support.
The committee heard that while new clients are not currently being accepted for the day service at Crystal Gateway, they can access various services at the centre and other locations throughout Dudley.
Importantly, feedback from service users highlighted their strong attachment to the Crystal Gateway building itself. In response, the council has committed to retaining the building as a central part of its dementia support offer.
Ms Matthews concluded by reaffirming the council’s dedication to evolving dementia services in a way that respects users' preferences and enhances their quality of life.
“The adult social care department remains fully committed to supporting people living with dementia and their carers.”
The council continues to engage with existing clients to ensure they understand and benefit from the new service model, preserving the valued aspects of the Crystal Gateway centre while broadening support across the community.