Councillor Andrew Burrow has openly admitted that he doesn’t travel on buses because he doesn’t know how to navigate the system. Despite this, he is advocating for improvements in communication to encourage more people to use public transport. Burrow believes that clear, accessible information about bus routes and schedules is essential to making bus travel more user-friendly and attracting more riders. His comments highlight the challenges many face when using public transportation and the urgent need for better outreach and education to improve ridership levels.