The Care Quality Commission (CQC) has suspended Naseby Medical Centre, a GP surgery in Saltley, Birmingham, for six months following the discovery of significant safety and care failures. The suspension aims to protect patients while urgent improvements are made, and the practice’s overall rating has been downgraded from ‘requires improvement’ to ‘inadequate’.
Inspectors identified critical shortcomings, including the failure of leadership to properly monitor patients with long-term conditions, irregular medication reviews, and reliance on outdated record-keeping systems. Staff also failed to adhere to current evidence-based guidelines, putting patients at risk of serious health complications.
Serving over 5,500 patients, Naseby Medical Centre was already under warning for previous issues. A recent follow-up inspection revealed further problems: insufficient incident investigations, understaffing, and blocked fire evacuation routes.
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In response, the CQC collaborated with the local integrated care board (ICB) to ensure continuity of care during the suspension. A caretaker organisation will manage services to prevent disruption to patient treatment.
Andy Brand, CQC’s Deputy Director of Primary and Community Care in the Midlands, expressed deep concern over the leadership’s inability to understand and meet patient needs effectively. He highlighted issues such as inadequate management of chronic conditions like diabetes, outdated records risking inappropriate treatment, and a failure to coordinate with out-of-hours services. One alarming case noted involved a patient suspected of a stroke, whose follow-up record lacked critical stroke-related information.
Additionally, inspectors found that medication oversight was poor; for instance, two asthma patients were prescribed anxiety medication that interfered with their inhaler’s effectiveness.
Following these findings, the CQC has placed Naseby Medical Centre into special measures, subjecting it to heightened monitoring while urgent remedial actions are taken. Should improvements not materialise, further regulatory action may follow.
Despite these concerns, the inspection noted plans to expand the practice and praised staff for providing patient information in accessible formats.