As the UK transitions from analogue to digital landline technology, scammers are exploiting the change to trick vulnerable individuals into revealing their bank details. The Local Government Association has raised concerns that criminals are targeting about 1.8 million people who use healthcare telephony devices, which are being upgraded free of charge as part of the digital switchover.
One case involved a person who, after scheduling an installation appointment, received a suspicious call from an unknown number. The caller, who would not disclose their company, claimed to be organizing the installation and pressured the individual for personal information. Fortunately, the person did not share any details, and subsequent online checks identified the number as linked to scams.
City of Wolverhampton Council urged residents to be cautious when receiving unexpected calls regarding installations or appointments. If callers refuse to confirm their identity or request personal or financial information in a suspicious manner, individuals are advised to hang up and contact their service provider directly.
READ MORE: Barclays Reveals Rising Demand for Low-Deposit Mortgages Among First-Time Buyers
READ MORE: Anger Erupts Over Threat to Stage Bin Strike Protests Outside Councillors' Homes
Councillor Paula Brookfield, Wolverhampton’s cabinet member for adults, stressed that the digital switchover is free of charge and legitimate contractors or councils will never ask for sensitive information over the phone. She urged vigilance and encouraged reporting any suspicious activity to the Citizens Advice Consumer Helpline at 0808 223 1133.
This digital landline upgrade began in 2023 and is expected to complete for most customers by early 2027. While the change should be seamless for most users, it is essential to remain alert to potential scams during this transition.