Nationwide Building Society has informed customers that new account changes, such as opening a joint account, can take up to seven days to appear on mobile banking apps. This update comes after a customer inquiry on social media from a member who holds both a credit card and a savings account with Nationwide.
The customer asked, “I’ve recently opened a joint account with my partner. How long does it take to appear on my mobile banking app?”
Nationwide explained that for joint accounts, both account holders can access and use the funds with separate cards. However, if the account is overdrawn, both parties share joint responsibility for the overdraft. Although both will be members of the building society, only the first named account holder has voting rights in customer decisions.
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In response to the query, Nationwide stated: “It can take seven days for the account to show on your account list. If it’s been longer than this, please call us on 03457 302011 to look into this further.”
Nationwide has also reaffirmed its commitment to keeping all of its 605 high street branches open until at least 2030. The building society will only consider closures if forced by circumstances beyond its control.
Dame Debbie Crosbie, CEO of Nationwide Building Society, emphasized the ongoing importance of physical branches: “Our customers can be confident that they can bank with us whichever way they choose. Branches are important to our customers, to communities, and to the health of our high streets. That’s why Nationwide will continue to keep branches open alongside investments in online and telephone banking.”
Stephen Noakes, Nationwide’s director of retail, recently highlighted the value of maintaining a strong high street presence during discussions with MPs. He noted the importance of serving customers who may not be online and stressed the role of building societies in offering diverse banking options.